WNS Global Services Pvt.Ltd.

0112695602 www.wns.com

WNS GLOBAL SERVICES PVT. LTD :
WNS (Holdings) Limited (NYSE: WNS), our parent organization is a leading global BPO company. WNS offers business value to over 200 global clients by combining operational excellence with deep domain expertise in key industry verticals. WNS (Holdings) has over 25,000 professionals across 32 delivery centers worldwide, including Sri Lanka, South Africa, Costa Rica, India, Philippines, Romania , Poland , China , USA and United Kingdom.

PRODUCT OFFERING

We have developed best-in-class BPO delivery work systems and processes. WNS offers and delivers an entire spectrum of BPO services such as finance and accounting, contact center & customer care, technology solutions, research and analytics and industry-specific back-office and front-office processes Services offered by WNS .

Our largest client is a European insurance giant for whom we provide finance and accounting services by employing approximately 5000 professionals. Through which this client contributes to over 70% of our revenues.

In 2010, WNS revised and adopted the following Vision, Mission and Values.
Vision : One WNS. One Goal – Outperform
Mission: We enable Clients to Outperform with our Passion for Service and Innovation

WNS SRI LANKA - ORGANIZATIONAL ENVIRONMENT :

WNS has been established in Colombo since July 2004 and is one of the largest BPO providers in the country, with key clients in the Insurance, Legal, Travel , Banking and Financial Service related industries. We currently have over 500 employees providing a broad range of finance and accounting, contact center & customer service , legal , revenue audits and insurance specific services from HNB Towers and Orion City , Colombo.
For our largest client who is the leading UK Insurance Organization we provide end to end finance and accounting services. This includes accounts receivable and accounts payable processing, general ledger assurance, expense reporting and Financial/ Regulatory reporting.
Given our domain expertise in diverse industries ,WNS Sri Lanka has in the past few years been keenly focusing on growing its contact center business .This is with a view to further supporting our clients to out perform. In this regard we are enabling our global and local clients to drive growth in the sphere of customer service and business operations. We provide front line in bound and outbound services to one of the leading local Banks in the Country as well as high end customer contact solutions to leading global Public Sector, Banking & Financial as well Legal Service organizations. At present the business functions as a 24X7 operation.

Core Competencies / Specializations

Our Core Competencies are central to fulfilling our mission and provide us competitive advantages:
1. Deep Domain Expertise: BPO services truly improve business performance only when they are combined with industry intimacy. We match capabilities of our employees with clients’ requirements by putting our employees through trainings and certifications.
2. Partnership Orientation: At WNS, the interplay of quality, satisfaction and economics is managed thoughtfully and aggressively through contracts, which balance ownership and control with risk and reward. We structure financial models that best respond to the stage of the relationship—transition, stabilization, continuous improvement—and our clients’ goals for the relationship.
3. Global Delivery Capability: The WNS Sri Lanka Delivery Network responds to needs for language, cultural alignment, redundancy and operations across different time zones. Our priority is to expand this global delivery network to serve the ever-changing business needs of our clients.
4. Flexibility and Innovation: In a dynamic business environment, where increasing globalization challenges business viability and growth, WNS is geared to offer clients what they need in this current business environment with flexibility and innovation in pricing and engagement models.

Key Clientele

WNS offers business value to over 200 global clients .Globally WNS offers a wide range of BPO services for clients in these domains which we call verticals: Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare and Utilities.

Recognitions / Achievements

1. We have over 25,000 employees working with key clients across the world
2. First Indian pure-play BPO to be listed on NYSE
3. Rated amongst the Top-2 BPO providers for five consecutive years by NASSCOM
4. The first BPO provider to form a strategic relationship with The Chartered Institute of Management Accounting
5. WNS Inducted into the Medici Hall of Fame for Innovation, 2013
6. WNS Won the Most Coveted Stevie Award (American Business Award) for Sales, Customer Service and Contact Center in 2013
7. Leaders in UK – Best 20 in IAOP 2012 Global Outsourcing 100 rankings
8. Recipient of the Top CIO100 Award (2012) and the Networking Pioneer Award (2012)
9. Top 10 BPO Companies to Work for - Business Today (2011)

Strengths and other Products and Services

We enable our clients to outperform by transforming their business processes with Domain Expertise , Client Partnership Approach and Global Delivery Capability
We nurture specialists with our positive, vibrant work environment as well as across industries & horizontal offerings. A partnership approach is created by working seamlessly with our clients requires alignment of interests. At WNS, the interplay of quality, satisfaction and economics is managed thoughtfully and aggressively through contracts, which balance Ownership and Control with Risk and Reward

Contact Us

  • Address:
    No 479, HNB Towers , T B Jayah Mawatha , Colombo 10
  • Fax:
    01124607833

Office 1

  • Address:
    No 479, HNB Towers , T B Jayah Mawatha , Colombo 10
  • Phone:
    0112695602
  • Fax:
    01124607833

Office 2

  • Address:
    Orion CIty IT, Anton 1, 1st Floor, No. 752, Dr. Danister De Silva Mawatha, Colombo, 09

Key Executives

  • Keshav Murugesh, CEO
  • Dinesh Wickremanayake, Managing Director