ICT is pivotal for the socio-economic development of the country. To plan for future development, it is necessary to determine the available employment opportunities, human resources, and the level of ICT usage in the country. The present survey is conducted by the ICT Agency of Sri Lanka, not only for comparison with the previous surveys conducted in 2004 and 2007 but also to capture necessary information on the workforce of the Business Process Outsourcing (BPO) / IT Enabled Services Sector (ITES) and level of ICT usage in business.

The sampling frame used in this survey covered all the economic sectors; IT, non-IT, Government, BPO / ITES, and IT Training. Sector-specific questionnaires were developed to gather more relevant data and information. The average response rate of all sectors improved vis-a-vis the last survey from 72% on average to 86%.

ICTUB WFS – FINAL REPORT – 23 08 2010