eBuilder Technology Centre Pvt Ltd0112805727 www.ebuilder.com
eBuilder is a technology platform that enables companies to improve and expand their customer care process. eBuilder integrates company processes, back-end solutions and lines of business with their business partner and service network ecosystem to simplify the consumers user experience.
With eBuilder, consumers can effortlessly access customer service – at anytime, anywhere, using any device – to solve issues, get tips and tricks, purchase spare parts and communicate with a manufacturer or service provider in a single dedicated channel. eBuilder drives down cost in the customer service process, while opening up a potential new revenue stream for aftermarket product and service sales – creating a successful after sales windows directly to end-users.
Today, two of the largest global consumer electronics manufacturers drive their customer service process with eBuilder, integrating a service network in more than 70 countries, spanning thousands of point of sales, hundreds of repair centers, all major transport companies and managing nearly 6 million devices in need of service every year.
eBuilder has customers in more than 70 countries and our solutions are used by more than 500,000 end users. Corporate headquarters is in Stockholm, Sweden, with offices in China and Sri Lanka.
Core Competencies / Specializations
Orchestrating the Customer Care experience
eBuilder Customer Care allows companies to orchestrate their customer care process – from frontend orchestration allowing customers to stay in one channel for all service needs, to leveraging existing assets by intelligently integration internal knowledge management , CRM and ERP solutions, to providing full visibility and control of a global service and value network of third party suppliers.
eBuilder Customer Care Orchestration enables organization to streamline and leverage the full potential of their Customer Care organization by:
•Customer Care User Experience - Increasing the level of self-service in the customer care process and reducing costs in the customer care process
•Customer Care Orchestration - Enabling a transformation of customer care from cost center to profit center by enabling the organizations to combine increased customer loyalty with reduced cost
•Customer Care Commerce - Introducing new revenue streams by automating cross-, up-, and add-on sales
•Customer Care Network Management – Enabling full end-to-end visibility and control over an organizations third party service and business partner network
Orchestrating the End User Experience
Today’s consumers are expecting a customer service experience that is personal, mobile and effortless; yet they are constantly being let down having to switch channel, repeat information and struggle to resolve even simple issues.
With the eBuilder Customer Care frontend (App or webb), consumers can effortlessly access customer service – at anytime, anywhere, using any device – to solve issues, get tips and tricks, purchase spare parts and communicate with a manufacturer or service provider in a single dedicated channel.
Orchestrating the internal Customer Care Process
eBuilder Customer Care enables organizations to better orchestrate their customer care process driving down costs leveraging existing assets. And at the same time increase customer satisfaction by providing a better customer service experience and opening doors to potential new revenue streams.
eBuilder Customer Care orchestrates all existing assets (CRM, ERP, KM, et.al.) used by customer service today adding a layer of business insight and intelligence to offer 360 visibility and control of frontline as well as back office capabilities and operations.
Orchestrating the Customer Care Service and Value Network
eBuilder Customer Care integrates a ready-to-run value network spanning more than 70 countries, hundreds of service centers and thousands of points of sale for high tech consumer goods.
With eBuilder Customer Care not only does a company increase their understanding of how their third party service and value network perform, they are also able to control actions and allow their customers to benefit from the visibility into third party operations.
Recognitions / Achievements
2012 - Green Supply Chain Awards,
2012 - Supply and Demand Chain Executive 100,
2011 - EuroCloud Europe Awards,
2011 - Green Supply Chain Awards,
2011 - EuroCloud Sweden Awards,
2011 - European Business Awards,
Strengths and other Products and Services
eBuilder Travel and eBuilder Procurement
eBuilder also provides solutions for Travel & Expense Management and Procurement. eBuilder has a strong track record providing solutions for Travel and Expense Management and Procurement in the Swedish market, for more information about these offerings please go to:
- Address: 275, Nawala Road, Nawala
- Address: 275, Nawala Road, Nawala
- Phone: 0112805727
- Leif Bohlin, CEO
- Michael Medin, Managing Director
- Micahel Medin, Director