Leveraging the Technology Next: A breakfast forum on the impact of new and disruptive technologies on the BPM industry was held on Thursday 30 November at the Taj Samudra Colombo. The event was organized by the SLASSCOM BPM forum and was sponsored by WNS Global Services Ltd. The keynote address was delivered R. Murugesh, Group CEO, WNS Global Services and member, NASSCOM Executive Council. Other speakers at the event wereRuwindhu Peiris, Head of Stax Colombo and Chairman of SLASSCOM, Dinesh Saparamadu, Founder and Chairman of hSenid Group of Companies and past president of SLASSCOM and Dinesh Wickremanayake Managing Director of WNS Global Services Sri Lanka and Director of SLASSCOM. Among the key topics discussed were digital identity, Robotic Process Automation (RPA), individualized product and service offerings, the rise of online shopping and the future direction of BPM industry.