PROFILE

Basic Info
Core Business Focus
IT/ Software products
Service Sectors
Other
CEO/Highest ranking officer
CEO - Frank Harbist
CEO/Highest ranking officer (Sri Lanka)
Chairperson/CTO - Shahani Markus
Contact Info
Address
4th Floor, No. 42 Macan Marker Mw, Colombo 3
Telephone
077 706 2608
Email
shahani@emojot.com
Website
https://www.emojot.com
Company Profile
About
Emojot is a customer-centric digital transformation SaaS platform with the ability to rapidly deploy purpose-specific solutions by combining and configuring its suite of advanced technologies and cutting-edge capabilities. As a global pioneer in real-time, emotion-based, journey-oriented, intelligent Experience Management (XM), Emojot empowers companies with critical insights and recommendations to accelerate revenue, reduce churn, and enhance their brand promise. Emojot’s versatility and deployment agility delivers the exact solution businesses need to affordably launch and speedily derive the ROI of specific customer-centric digital automation and XM initiatives. Emojot's robust and secure platform and its service excellence is highly rated and appreciated by business clients around the world.
Core Competencies / Specializations
Customer Experience Management (CXM), Customer Journey Discovery, intelligent Business Process Management aka Workflow Management (iBPM / WFM), Analytics and Business Intelligent (ABI), Process Mining, Employee Experience Management, Customer Sentiment Analysis
Key Clientele
Fiat Chrysler Automobiles, Brandix, Dialog, Keells, Sri Lankan Airlines, Asiri Group of Hospitals, Sage Centers, Hemas Hospitals, KPMG, Ernst & Young, SLIIT, Carzato, Alliance of CEOs - Silicon Valley, CIMA, Allonia
Recognitions / Achievements
3 US Patents Awarded (6 pending).
Strengths and other Products and Services
Emojot uniquely and comprehensively supports both sources of customer journey insights – operational data (bottom-up approach) and experience data (top-down approach). Emojot has re-imagined the concept of surveys with its innovative Emotion Sensors that feature compelling visual engagement coupled with on-sensor intelligence to yield game changing response rates.
Key Executives
CEO
Frank Harbist
Director
Shahani Markus
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